I would
like to say a big thank you to all the staff, residents and relatives who
completed questionnaires for our annual inspection this year. I am thrilled to
say that we have had an Annual Service
Review this year (not a key inspection) due to the quality of responses
from the questionnaires and our self assessment. This means that we will remain
a 2 star care home for another year until we have a key inspection. I would like to thank all the staff for their
continued hard work, support and dedication............We will still thrive to
achieve a 3 star rating when we have a ‘Key Inspection’.It was beneficial for us to reflect on the past year during our annual Quality Assurance on the awards that we have won / achieved and the events that we have had. I have recently placed a display board in the corridor ‘in the press’ so that the residents / staff and relatives can look back on what we have been doing over the past year. As part of the reflection process we have also purchased a digital photo frame to go along side the photo albums available to look at in the communal areas so that residents can sit with their families and remember events and activities that they have taken part in as we love to take photos at the Manor!
I would also like to thank all the staff at Steyning Health Centre, especially the District Nurses and GP’s who assist us to look after the residents on a day to day basis if required and also our local pharmacist, Michael who provides day to day support regarding any issues with medication.
As always we still welcome any comments, suggestions or recommendations that will help us to continuously improve the standards at Valerie Manor.
The Annual Service Review will be available to view on the CQC website over the next two months but if you would like to see a copy in the meantime then please do have a look on the notice board or inspection report folders at Valerie Manor where we have received a hard copy.
Thank you again to everyone for their continued support at Valerie Manor.
> Care Quality Commission Website
What a
fantastic show 
